Effective Date: August 15, 2026
Website: https://greenhillphysio.ca/

Welcome to the website of Greenhill Physiotherapy & Rehab (“Greenhill Physiotherapy,” “we,” “us,” or “our”). By accessing or using this website, you agree to comply with these Terms of Use.

If you do not agree with these Terms of Use, please do not use this website.

1. About Our Website

This website provides general information about Greenhill Physiotherapy & Rehab, our clinic, healthcare and rehabilitation services, appointment options, contact information, and related educational content.

The website is intended to provide general informational and communication services and is not intended to replace professional medical or healthcare advice, diagnosis, or treatment.

2. Healthcare Disclaimer

Information provided on this website is for general educational and informational purposes only.

Website content should not be considered:

  • Medical or healthcare advice
  • A diagnosis of any medical condition
  • A substitute for an examination by a qualified healthcare professional
  • A recommendation for a particular treatment
  • Emergency medical advice
  • A substitute for individualized professional care

Every person’s condition and treatment needs are different. You should consult an appropriately qualified healthcare professional regarding your individual circumstances.

If you are experiencing a medical emergency, call 911 or contact your local emergency medical service immediately.

3. No Patient-Provider Relationship Through Website Use

Simply visiting this website, submitting an inquiry, sending an email, or communicating through the website does not automatically establish a healthcare provider-patient relationship.

A healthcare relationship is established only when appropriate arrangements have been made with Greenhill Physiotherapy & Rehab and in accordance with applicable professional and legal requirements.

4. Appointments

Information submitted through the website may be used to respond to appointment requests or inquiries.

Submitting an appointment request does not necessarily mean that an appointment has been confirmed.

An appointment should be considered confirmed only after Greenhill Physiotherapy & Rehab or its authorized appointment-booking system provides appropriate confirmation.

Appointment availability, services, fees, cancellation policies, and other conditions may change without notice.

5. Third-Party Appointment Booking

Our website may provide access to third-party appointment scheduling services.

When you use a third-party booking platform, you may be subject to that provider’s separate terms of use and privacy policy.

Greenhill Physiotherapy & Rehab is not responsible for the availability, functionality, security, content, or privacy practices of third-party platforms to the extent permitted by applicable law.

6. Accuracy of Information

We make reasonable efforts to keep the information on our website accurate and current.

However, we do not guarantee that:

  • All information is complete or current
  • Website content is free from errors or omissions
  • Service descriptions or availability will remain unchanged
  • Website content will always be available
  • Information is suitable for your specific healthcare circumstances

Services, prices, providers, schedules, clinic information, and other website content may change without notice.

You should contact the clinic directly to confirm important information before relying on it.

7. Fees, Insurance, and Claims

Information concerning services, fees, insurance, WSIB, motor vehicle accidents, or other claims is provided for general information only.

Coverage and reimbursement depend on your individual insurance policy, claim status, applicable rules, and other factors.

Greenhill Physiotherapy & Rehab does not guarantee that any particular treatment or service will be covered by an insurance provider, WSIB, automobile insurer, employer, or other third party.

You are responsible for confirming your coverage and payment obligations with the applicable insurer or organization.

8. User Responsibilities

When using this website, you agree not to:

  • Use the website for unlawful purposes
  • Submit false, misleading, or fraudulent information
  • Attempt to gain unauthorized access to the website or its systems
  • Interfere with the operation or security of the website
  • Introduce viruses, malware, or other harmful code
  • Scrape, copy, or systematically collect website information without permission
  • Use website content to provide misleading healthcare or commercial services
  • Impersonate another person or organization
  • Use the website in a way that violates applicable laws or regulations

9. Intellectual Property

Unless otherwise indicated, the website and its content are owned by or licensed to Greenhill Physiotherapy & Rehab.

This may include:

  • Website design
  • Text and written content
  • Logos and branding
  • Photographs and graphics
  • Videos
  • Page layouts
  • Downloadable materials
  • Other original website content

You may view and use the website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell, license, create derivative works from, or commercially exploit website content without our prior written permission, except where permitted by applicable law.

10. Trademarks

Greenhill Physiotherapy & Rehab names, logos, branding, slogans, and other identifying marks may be trademarks or protected intellectual property.

Nothing on this website grants you a license to use our trademarks without prior written permission.

11. Educational Content

Our website may contain articles, blogs, exercise information, rehabilitation information, wellness information, or other educational materials.

Such content is provided for general educational purposes and may not apply to your particular condition.

You should not begin, change, or stop a healthcare treatment, exercise program, or rehabilitation program based solely on information obtained from this website.

Consult a qualified healthcare professional for individualized recommendations.

12. External Links

Our website may contain links to websites operated by third parties.

These links may be provided for convenience or informational purposes.

We do not necessarily endorse or control third-party websites and are not responsible for their:

  • Content
  • Accuracy
  • Availability
  • Security
  • Privacy practices
  • Terms of use
  • Products or services

You access third-party websites at your own risk.

13. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information and personal health information.

You should review our Privacy Policy before submitting personal information through the website.

14. Website Availability

We attempt to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

  • Maintenance
  • Updates
  • Technical problems
  • Hosting issues
  • Security incidents
  • Internet or telecommunications failures
  • Circumstances beyond our reasonable control

We reserve the right to modify, suspend, or discontinue any portion of the website at any time.

15. Security

Although we take reasonable measures to protect our website, no internet-based system can be guaranteed to be completely secure.

You acknowledge that information transmitted through the internet may be subject to risks beyond our control.

Do not submit highly sensitive personal health information through ordinary website forms or unsecured communications unless we have specifically instructed you to do so.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Greenhill Physiotherapy & Rehab and its owners, directors, employees, healthcare professionals, contractors, affiliates, and service providers will not be liable for losses, damages, or claims arising from your use of, or inability to use, this website or reliance on information provided through the website.

This limitation may include, to the extent permitted by law, direct, indirect, incidental, consequential, special, or other damages.

Nothing in these Terms of Use is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

17. No Guarantee of Results

Information about treatments, rehabilitation services, exercises, or other healthcare services does not guarantee a particular outcome.

Healthcare outcomes vary between individuals and depend on numerous factors.

Greenhill Physiotherapy & Rehab does not guarantee that any particular treatment or service will produce a specific result.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Greenhill Physiotherapy & Rehab, its owners, directors, employees, healthcare professionals, contractors, affiliates, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from your:

  • Violation of these Terms of Use
  • Misuse of the website
  • Violation of applicable law
  • Unauthorized use of website content
  • Submission of fraudulent or misleading information

19. Changes to These Terms

We may update these Terms of Use from time to time.

Changes may be made to reflect:

  • Changes to our services
  • Changes to website functionality
  • Changes to applicable laws
  • Changes to our business practices
  • Other operational or legal requirements

Updated Terms of Use will be posted on this page with a revised effective date.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms of Use to the extent permitted by applicable law.

20. Governing Law

These Terms of Use are governed by the laws of the Province of Ontario and the applicable laws of Canada, without regard to conflict-of-law principles.

Any dispute relating to these Terms or your use of the website will be subject to the applicable courts and laws of Ontario, Canada, unless otherwise required by applicable law.

21. Severability

If any provision of these Terms of Use is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

22. Entire Agreement

These Terms of Use, together with our Privacy Policy and any other applicable terms or policies referenced on this website, constitute the agreement governing your use of the website, except where additional terms apply to specific services or transactions.

23. Contact Us

If you have questions about these Terms of Use, please contact us:

Greenhill Physiotherapy & Rehab
625 Greenhill Ave, Unit 3
Hamilton, ON L8K 5W9
Canada

Phone: +1 365-366-3688
Email: info@greenhillphysio.ca

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