Effective Date: August 15, 2026
Website: https://greenhillphysio.ca/
Greenhill Physiotherapy & Rehab (“Greenhill Physiotherapy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information and personal health information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit our website, contact us, request information, book an appointment, or receive services from our clinic.
Our privacy practices are intended to comply with applicable Canadian and Ontario privacy laws, including the Personal Health Information Protection Act, 2004 (PHIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).
Greenhill Physiotherapy & Rehab provides physiotherapy and rehabilitation-related healthcare services in Hamilton, Ontario. Our services include physiotherapy, massage therapy, chiropractic care, acupuncture, osteopathy, pelvic health rehabilitation, lymphatic drainage, WSIB rehabilitation, motor vehicle accident therapy, and other related services.
Hamilton Clinic
625 Greenhill Ave, Unit 3
Hamilton, ON L8K 5W9
Canada
Phone: +1 365-366-3688
Email: info@greenhillphysio.ca
For privacy-related questions or requests, please contact us using the information above.
Depending on how you interact with us, we may collect the following information:
When you become a patient or otherwise receive healthcare services from us, we may collect personal health information necessary for providing care. This may include:
Personal health information is handled in accordance with applicable Ontario privacy legislation, including PHIPA.
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, security tools, or other technology providers.
This information may include:
This information may be used to operate, maintain, secure, and improve our website.
Our website may use cookies, pixels, analytics technologies, or similar technologies.
These technologies may be used to:
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.
If third-party analytics, advertising, or tracking technologies are used on the website, their respective privacy policies may also apply.
We may collect, use, and disclose personal information for purposes such as:
We will generally limit the collection, use, and disclosure of personal health information to what is reasonably necessary for the applicable purpose, subject to legal requirements and exceptions.
Where required by applicable privacy legislation, we will obtain appropriate consent before collecting, using, or disclosing personal information or personal health information.
Depending on the circumstances, consent may be express or implied where permitted by law.
You may have the right to withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services where the information is necessary for those services.
Ontario’s privacy framework generally requires knowledgeable consent for the collection, use, or disclosure of personal health information, subject to exceptions permitted or required by law.
We do not sell or rent your personal information.
We may disclose personal information or personal health information when permitted or required by applicable law or when necessary for legitimate healthcare, administrative, operational, or legal purposes.
Depending on the circumstances, information may be disclosed to:
We will take reasonable steps to ensure that service providers handling personal information on our behalf provide appropriate privacy and security protections.
Our website provides access to online appointment booking through a third-party appointment scheduling platform.
When you use an external appointment-booking service, the information you submit may be collected and processed by that service in accordance with its own privacy policy and terms.
You should review the privacy practices of the appointment-booking provider before submitting information through its platform.
If you contact us by email, telephone, contact form, or another communication method, we may retain the information you provide so that we can respond to your inquiry and maintain appropriate records.
Please do not send highly sensitive personal health information through ordinary email or website contact forms unless we have specifically instructed you to do so through an appropriate secure method.
Email and internet communications may not be completely secure.
Where permitted by applicable law, we may send information about our services, health-related educational content, clinic updates, newsletters, promotions, or other communications.
Where consent is required, we will obtain consent before sending electronic marketing communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.
Unsubscribing from marketing communications will not necessarily stop administrative or service-related communications, such as appointment reminders or important information concerning your care.
We take reasonable physical, administrative, and technical safeguards to protect personal information and personal health information against:
Security measures may include access controls, staff privacy practices, secure systems, physical safeguards, password protection, and other reasonable safeguards appropriate to the sensitivity of the information.
However, no website, electronic communication, computer system, or method of transmission over the internet can be guaranteed to be completely secure.
We retain personal information and personal health information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate records, comply with professional and legal obligations, resolve disputes, enforce agreements, and satisfy applicable regulatory or insurance requirements.
When information is no longer required, we will take reasonable steps to securely destroy, erase, or anonymize it in accordance with applicable requirements.
Subject to applicable laws and certain exceptions, you may have rights regarding your personal information and personal health information, including the right to:
Ontario’s PHIPA framework provides individuals with rights relating to their personal health information, including access and correction rights and the ability to make a privacy complaint.
Requests concerning your personal health information should be made to our clinic using the contact information provided in this Privacy Policy.
We take reasonable steps to ensure that personal information under our control is accurate, complete, and up to date for the purposes for which it is used.
You should notify us if information you have provided to us changes or if you believe information in our records is inaccurate or incomplete.
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
When you leave our website or interact with a third-party service, we recommend reviewing that third party’s privacy policy before providing personal information.
Our website is not intended to knowingly collect unnecessary personal information from children.
Where healthcare services are provided to a minor, information may be collected and handled as required or permitted by applicable healthcare and privacy laws and in accordance with applicable consent requirements.
Some website, technology, hosting, scheduling, payment, communications, analytics, or other service providers we use may process information outside Ontario or Canada.
Where personal information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed.
We will take reasonable steps to use appropriate contractual, administrative, technical, or other safeguards where required or appropriate.
If a privacy breach occurs involving personal information or personal health information, we will assess the incident and take reasonable steps to contain, investigate, mitigate, and address the breach.
Where notification is required by applicable law, we will provide notification to affected individuals and/or the appropriate regulatory authority as required.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, privacy practices, legal requirements, or other circumstances.
When we update this Privacy Policy, we will post the revised version on this page and update the effective date.
We encourage you to review this Privacy Policy periodically.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Greenhill Physiotherapy & Rehab
625 Greenhill Ave, Unit 3
Hamilton, ON L8K 5W9
Canada
Phone: +1 365-366-3688
Email: info@greenhillphysio.ca
We encourage you to contact us first so that we can attempt to address your privacy concern.
If you are not satisfied with our response to a concern involving personal health information, you may have the right to contact the Information and Privacy Commissioner of Ontario. PHIPA provides individuals with avenues for raising concerns and complaints regarding personal health information.
This Privacy Policy is intended to provide general information about Greenhill Physiotherapy & Rehab’s privacy practices. It is not legal advice and does not guarantee compliance with every privacy, healthcare, professional, advertising, electronic communications, or other legal requirement applicable to the clinic.
Greenhill Physiotherapy & Rehab should review this Privacy Policy with qualified Ontario privacy/legal counsel and update it to accurately reflect its actual data practices, third-party service providers, record-retention requirements, cookie/analytics configuration, and applicable professional obligations.
