Effective Date: August 16, 2026
Greenhill Physiotherapy & Rehab (“Greenhill Physiotherapy,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information and personal health information of our patients, website visitors, and clients.
This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit or use our website, https://greenhillphysio.ca/, contact us, book an appointment, or receive services from us.
Greenhill Physiotherapy operates healthcare services in Ontario, including our Stoney Creek clinic:
Stoney Creek Clinic
301 Hwy No. 8, Unit #1
Stoney Creek, ON L8G 1E5
Canada
Phone: +1 365-748-8247
Email: info@greenhillphysio.ca
Our website provides information about our physiotherapy, massage therapy, chiropractic, acupuncture, shockwave therapy, lymphatic drainage, osteopathy, pelvic health rehabilitation, and related services.
Depending on how you interact with us, we may collect the following types of information:
When you contact us, request information, or book an appointment, we may collect:
When you become a patient or receive healthcare services from us, we may collect personal health information necessary to provide and manage your care.
This may include:
Personal health information is subject to applicable Ontario privacy legislation, including the Personal Health Information Protection Act, 2004 (PHIPA).
PHIPA generally requires consent for the collection, use, or disclosure of personal health information unless the law permits or requires otherwise.
When you visit our website, certain technical information may be collected automatically, including:
This information may be used for website functionality, security, analytics, and improving our website.
We may collect, use, and disclose personal information and personal health information for purposes including:
Under PHIPA, personal health information may be used for certain healthcare, payment, quality-management, and other purposes permitted by law. Only information reasonably necessary for the applicable purpose should be collected, used, or disclosed.
Where required by applicable law, we will obtain your consent before collecting, using, or disclosing your personal information or personal health information.
Consent may be express or implied where permitted by law.
You may withdraw consent where permitted by applicable law. Withdrawal of consent may not apply retroactively and may not affect information that we are legally required or permitted to retain, use, or disclose.
For certain disclosures, including disclosures of personal health information to organizations that are not health information custodians, express consent may be required under PHIPA.
We do not sell or rent your personal information or personal health information.
We may disclose information where permitted or required by law or where necessary to provide our services.
Depending on the circumstances, information may be disclosed to:
We aim to limit disclosures to information reasonably necessary for the applicable purpose.
Our website may direct you to third-party platforms for appointment booking or other services.
For example, our website currently provides an appointment-booking link to Jane App.
When you leave our website and use a third-party platform, that platform’s own privacy policy and terms may apply. We recommend reviewing the privacy practices of any third-party service before submitting personal information.
Greenhill Physiotherapy is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.
Our website may use cookies, pixels, analytics tools, and similar technologies.
These technologies may help us:
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
If you provide us with your contact information, we may use it to:
Where permitted by law, we may also send promotional or educational communications.
You may request to stop receiving non-essential marketing communications by contacting us or using the unsubscribe option included in the communication.
Please note that you may continue to receive essential service or administrative communications when necessary.
We take reasonable administrative, technical, and physical safeguards to protect personal information and personal health information against:
These safeguards may include access controls, staff procedures, secure systems, physical safeguards, confidentiality requirements, and other security measures appropriate to the circumstances.
Ontario’s privacy framework requires healthcare organizations to take reasonable steps to protect personal health information against unauthorized use or disclosure.
However, no method of electronic transmission, storage, or security can be guaranteed to be completely secure.
Email and other electronic communications may not always be completely secure.
Please avoid sending highly sensitive medical or personal information through ordinary email unless we have specifically instructed you to do so through an appropriate secure communication method.
If you contact us by email, we may retain your message and contact information as reasonably necessary to respond to your request and maintain appropriate records.
We retain personal information and personal health information only for as long as reasonably necessary for the purposes for which it was collected, to provide ongoing services, maintain appropriate records, meet professional obligations, resolve disputes, and comply with applicable legal, regulatory, accounting, and record-retention requirements.
When information is no longer required, it will be securely destroyed, deleted, or anonymized in accordance with applicable requirements and our procedures.
Subject to applicable law and certain exceptions, you may request access to personal information or personal health information that we hold about you.
You may also request correction of information that you believe is inaccurate or incomplete.
Requests should be made in writing using the contact information provided below.
We may require reasonable information to verify your identity before processing an access or correction request.
If you have a question, concern, or complaint about how Greenhill Physiotherapy collects, uses, discloses, or protects your personal information or personal health information, please contact us.
We will review privacy concerns and take reasonable steps to address them.
You may also have the right to contact the Information and Privacy Commissioner of Ontario (IPC) regarding concerns about the handling of personal health information under PHIPA.
Our website is not specifically directed toward children.
We do not knowingly collect personal information from children through the website except where such information is voluntarily provided in connection with healthcare services and provided by a parent, guardian, substitute decision-maker, or as otherwise permitted by law.
Our website may contain links to third-party websites, including appointment booking services, social media platforms, maps, and other external resources.
These websites are not controlled by Greenhill Physiotherapy.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
We may use website analytics, advertising, or marketing technologies to understand website traffic, improve our online presence, and evaluate marketing campaigns.
Where these technologies involve personal information or personal health information, we will use them only in accordance with applicable privacy laws and our consent practices.
We do not use personal health information for marketing purposes unless permitted by applicable law and the required consent has been obtained.
Under PHIPA, express consent is generally required when personal health information is collected, used, or disclosed for marketing purposes.
We may update this Privacy Policy from time to time to reflect changes to:
When we make changes, we may update the “Effective Date” at the top of this Privacy Policy.
We encourage you to periodically review this page for the latest information.
If you have questions about this Privacy Policy or our privacy practices, please contact:
Greenhill Physiotherapy & Rehab
Stoney Creek Clinic
301 Hwy No. 8, Unit #1
Stoney Creek, ON L8G 1E5
Canada
Phone: +1 365-748-8247
Email: info@greenhillphysio.ca
Website: https://greenhillphysio.ca/
We will make reasonable efforts to respond to privacy inquiries and requests in accordance with applicable law.
This Privacy Policy is intended to provide general information about Greenhill Physiotherapy & Rehab’s privacy practices. It is not legal advice and does not replace the requirements of applicable privacy legislation, professional standards, contracts, or clinic-specific privacy policies and procedures.
Greenhill Physiotherapy should review this policy with its privacy officer or qualified legal/privacy professional before publication, particularly to confirm its actual third-party providers, cookies and analytics tools, patient-record systems, retention practices, consent procedures, and privacy-contact procedures.
